Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 478-934-0035 or make an appointment online!
What People Say About Us
I cannot say enough to express my appreciation for your above and beyond help with my son when his car broke down. You and your parents were a God send! May God bless you all as you have blessed Jordan and I!
Very dependable and on time!
Honest and Trustworthy. Have had car worked on here and was done right!
Awesome people and service
They didnt take long, I got the help I needed to get the part changed on my car, now my car driving better with out powersteering issue. I recommend these guys here over anyone else.
They really bailed us out of a jam. Our starter went out while pulling a trailer and AAA couldn’t find anyone to tow us and the nearest Mercedes dealership was almost an hour away. They came and towed the car, drove my mom to the Uhaul to rent a truck, and then fixed the car the next day and its running great! They even put the floor back together where I had replaced the battery. Really great people! Stacy and Virginia were awesome!